Contact The DigestFlow Desks

The sales email is [email protected]. The website address is not a slower route to the order desk; it is a different desk that cannot see orders at all.

The distinction is not bureaucratic and getting it wrong costs a day. An email to the website address about a parcel produces a reply saying to call the order desk. A call to the order desk about a typo on this page produces a polite dead end.

The phone is the fast route: +1 (877) 257-0710. Before you call, have your order ID in front of you, which is the first thing you will be asked for and is on your order email.

Three other things are worth having open: the purchase date, because it is what the 60-day window is counted from; the tracking number, if the question is about a parcel; and the lot code from the base of the bottle, if the question is about the product itself.

[email protected] handles these pages: the writing, the figures, the citations, the privacy policy and press enquiries. Hours are Monday to Friday, 9am to 5pm Eastern.

The most valuable message this desk receives is the one saying that a figure here differs from the bottle somebody received. That is the one thing nobody at a desk can check from the inside, and the bottle governs whenever the two disagree.

Corrections are made on the page itself and move its last-reviewed date forward. There is no separate errata list, for the reason given on the about page.

Do not post bottles to the office address, and do not post them to the returns address before you have a return authorisation. An unannounced parcel can be refused.

Those four cover almost every call. What none of them helps with is a question about what is in the capsule, because the order desk handles logistics rather than the panel. The ingredients page and the supplement facts page are the faster route for that, and the website desk is the one to write to if they are wrong.

• Give medical advice. Neither desk is staffed by clinicians and neither will pretend otherwise. The label’s own caution asks you to speak to a doctor before use if you take a medication or have a diagnosed condition.
• Tell you whether the product will work for you. Nobody has trialled the finished capsule, which this website says on every page where it is relevant.
• Confirm anything about a bottle this desk did not ship, including how it has been stored.
• Give a delivery date. The seller publishes no window and this desk will not invent one.
• Change the terms of the guarantee. The window is the window, and a request made outside it is outside it.
• Publish a certificate of analysis, because none is published for this product. The batch page says so plainly.

A list of what a desk cannot do is more useful than a list of what it can, because the second list is what everybody expects and the first is where the frustration comes from. Each item above has a page on this site that explains it properly rather than leaving it as a refusal.